Where's my package?
Please read this first.Tracking links are sent via email upon shipping. Every order has a tracking link, unless a free sample with free shipping is requested. These are sent letter rates, so we can give them freely!
If your order is held up, there is nothing that we can do but wait with you.
We highly suggest paying for Priority Mail or stocking up in one order, so you don’t have to deal with delays. Ordering more and less frequently makes less waste.
Check out our shipping policy here.
Return Policy & Shipping Policy
Find out what our return policy is.Orders are final. If you have a serious problem, as a member, we will respect that and work out an arrangement.
If you have a problem with your order, we should know immediately. Issues from orders not recent, cannot be solved or corrected.
Please email us at: smile@fraufowler.com
Wrong address?
If your address is outdated or an undeliverable address has been given at the time of checkout, we will redeliver your package with an additional shipping charge after you contact us.
For more information please see our shipping policy page.
Calling All Frau Ambassadors
Want to be a brand ambassador?PERRY LOUIS FIELDS
(e) smile@fraufowler.com
Tell us a little more about yourself and why you’d be a good fit!
Because of the PMA and your agreement with us, as a member, you will have some options for spreading the word and benefiting from it.